Traffic Management Center Operator
NY, NY
Traffic Management Center Operator
Full Time • NY, NY
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
About the Role
The TMC Operator is the front-line eyes-and-ears of the Traffic Management Center, monitoring 1,000+ traffic signals (Yunex central control) and 150+ incident-management cameras (Teleste VMS) to keep roadways moving safely. Operators identify incidents and congestion, coordinate with public-safety and DPW field crews, push public information out through social media and roadside DMS/VMS, and make real-time adjustments to signal timing.
Key Responsibilities
- Monitor incident-management cameras, vehicle speed sensors, traffic speed maps, and signal status displays across multiple workstations
- Detect roadway incidents and congestion; take appropriate action (notify emergency services / public works, post to social media and roadside electronic message signs, adjust area signal timing)
- Answer phones and coordinate with office, administrative, and field personnel, as well as other agencies at the municipal, county, and state levels
- Coordinate planned and unplanned roadway events, lane closures, and road closures within the service area
- Analyze existing traffic signal timing and coordination; identify and implement adjustments as needed
- Perform initial troubleshooting of network and communications issues
- Dispatch maintenance or supervisory staff to address signal, camera, or communications deficiencies
- Ensure proper back-up and archival of signal timing, speed data, and video
- During non-peak periods or as assigned, perform signal/ITS work including timing-plan modifications, signal coordination, travel-time studies, and Synchro analysis
- Support administrative work: reports, public records / FOIL requests, database updates, package prep for shipping
- During major weather events (hurricanes, nor'easters), large public assemblies, or other emergencies, remain on-site for extended durations and work in two-person teams as needed
- Maintain availability during non-work hours for emergency callbacks
Minimum Qualifications
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Education / Experience (one of the following):
- Associate's degree from an accredited college or university AND a minimum of 1 year of satisfactory experience in traffic engineering, traffic signal inspection, or computer-related work, OR
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- High School graduation AND a minimum of 2 years of experience as an Operator in a comparably sized Traffic Management or Traffic Operations Center
- Working knowledge of PCs in a Windows environment, including Microsoft Office
- Working knowledge of Synchro and Tru-Traffic software
Compensation: $30.00 - $40.00 per hour
ABOUT US
Incorporated in 2006, JPCL Engineering is an MWBE/DBE/SBE certified firm with a team of qualified engineers, inspectors, and technicians serving both public agencies/authorities and private entities throughout New York and New Jersey. We specialize in Engineering, Inspections, and Testing Services for Building and Infrastructure Projects.
Our Core Values
COMPETENCE
Every member of our team is highly skilled and experienced in their field and focuses on producing superior work.
Every member of our team is highly skilled and experienced in their field and focuses on producing superior work.
RELIABILITY
JPCL Engineering provides Concrete, SFRM, Soils, and Asphalt testing
RESPONSIVENESS
We prioritize communication and being available for our clients from the beginning to end of every project.
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